• SHIPPING & RETURNS

  • What is your return policy?

    We accept returns on new, unopened Vintner’s Daughter products.* Simply return the item within 10 days of receiving. Please allow up to 7-10 business days for your refund to be processed.

    *Orders paid with cryptocurrency are final sale, no returns.

    Our Customer Care representatives are here to assist and happy to answer any questions you may have before or after purchase. We want you to feel confident in your purchase and your skin. Please contact customercare@vintnersdaughter.com for assistance.

  • What are my shipping options?

    We are joyfully and safely able to ship orders the same day or next day. However, due to COVID-19, many of our carriers are experiencing delays to their standard transit time for ground shipping options.

    Complimentary 2-Day FedEx on all US orders:
    FedEx 2Day, 2 business days from date of shipment.


    USPS: 
    First Class & Priority Mail, 7-10 business days.

    Expedited shipping: 
    FedEx 2Day, 2 business days from date of shipment.
    FedEx Standard Overnight, 1 business day. 

    International: Canada, Europe, Asia, Africa, Australia, New Zealand, Central & South America -
    DHL Express Worldwide, 5 business days. 

    International shipping rates may vary. To see a list of our international stockists, click here. Kindly note, Vintner’s Daughter is not responsible for your destination country’s duties and tariffs, or delays due to international customs issues. We recommend reviewing your country's local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees.

  • Will I receive tracking information?

    Vintner's Daughter processes orders typically processed within 1-2 business days. You will receive an email containing tracking information once your order ships.

  • Do you ship internationally?

    Vintner's Daughter ships to most international countries including Canada, Europe, Asia, Africa, Australia, New Zealand, Central & South America. Shipping costs do not include duties and taxes of the desination country.

    To see a list of our international stockists, click here

  • Will I have to pay duties and taxes on international shipments?

    Kindly note, Vintner’s Daughter is not responsible for your destination country’s duties and tariffs, or delays due to international customs issues. We recommend reviewing your country's local import policies prior to ordering as we are unable to provide returns or refunds due to customs delays, holds, taxes, or fees.

  • ZIP (FORMERLY QUADPAY)

  • What is Zip (formerly QuadPay)?

    Zip (formerly QuadPay) is a platform built for shoppers that empowers customers to buy now, pay over time, and avoid interest repayments.

  • What is the benefit of using Zip?

    Zip's (formerly QuadPay) payment platform gives customers the choice to pay for their purchases via 4 simple, interest-free installments.
    By using Zip, you will only be paying 25% of your order on day one, with 0% interest.

  • Are there any fees associated with Zip?

    There are no fees if you pay on time with Zip (formerly QuadPay). You are always notified via text message or email of the upcoming charge. If for whatever reason you cannot pay on time, please contact support@quadpay.com.
    There will be a $7 fee on any installment that is seven days past due. If after 14 days the account is still past due, then a one time $7 account fee is added.

  • How can I sign up for Zip?

    You can sign up during the checkout process - just choose Zip (formerly QuadPay) as the payment method. Once you provide the needed information, you will know if you are approved instantly.
    In order to use Zip, you must:
    Live in the US
    Be at least 18 years old
    Have a valid and verifiable mobile number
    Use a US credit or debit card to make a purchase
    Please note that our subscription service is excluded from Zip payments.

  • What information will I need to provide Zip?

    For initial sign up you only need to provide your date of birth, mobile number, and either a debit or credit card. After that, only your mobile number is needed to make a purchase through Zip (formerly QuadPay). Zip is completely secure.
    In order to use Zip, you must:
    Live in the US
    Be at least 18 years old
    Have a valid and verifiable mobile number
    Use a US credit or debit card to make a purchase
    Please note that our subscription service is excluded from Zip payments.

  • My order did not go through but why does it appear that I was charged. Why?

    When an attempt at a purchase is made you will see that pending charge sit there. If the purchase is successful the charge will go through after 1 business day.
    If the purchase is not successful and you did not receive an order confirmation, then the charge will be removed from the account after 1 business day.

  • When is my first payment due?

    Your first payment is due at the time of your purchase. The next three payments are bi-weekly over a 6 week period.

  • What happens if my order is canceled or refunded?

    Vintner’s Daughter return policy is for damaged goods within 10 days of purchase. We allow cancellation of orders prior to shipment. As soon as Zip (formerly QuadPay) is notified of the return, our customers are refunded the amount they’ve paid to-date and Zip cancels all future payments.

  • Who can I contact for additional support about Zip?

    For any additional questions about your payments, issues with your account, or general inquiries about Zip (formerly QuadPay), you may contact support@quadpay.com.

  • SUBSCRIPTION SERVICE

  • I tried to log into my subscription and received a message that says I don’t have an account.

    After purchasing a subscription, our system will save your information for ongoing orders, but an additional step is needed to create your individual account. This allows you to manage your preferences and pause your subscription if you need to. 

    To create an account, visit our homepage and click Log In in the top right corner. Click the Create Account button. Thank you for being a member of our community.

  • Tracking shows my package was delivered but I have not received it.

    We are sorry to hear this. At Vintner’s Daughter, we care deeply about our customer experience and strive to work with the best carriers to deliver our skincare. Please reach out to us at customercare@vintnersdaughter.com or use our live chat on the bottom right of this page, and we will look into the issue immediately. Our team will contact you during our business hours; Monday through Friday 9am - 5pm PST.

  • I would like to change my subscription order frequency.

    You can manage your subscription and make changes to your delivery dates by logging in to your account. Click subscriptions on the left side of your account page, under My Account, then select ‘Make Changes’ next to the subscription order you wish to modify and select the desired date you would like your next order shipped to you. If you have not already created an account, setting one up only takes a few minutes and can be done here. Thank you for being a member of our subscriber community.

    You can also reach out to us at concierge@vintnersdaughter.com or through live chat at the bottom right of this page. We will be happy to assist you. Our team will be in touch with you as soon as possible during our business hours; Monday through Friday 9am - 5pm PST

  • How can I check my order status?

    You can track your order by searching your email for a notification from customercare@vintnersdaughter.com titled “Your order from Vintner's Daughter has shipped”. This email will link you directly to the tracking information for your order. 

    You may also reach out to us at concierge@vintnersdaughter.com or through live chat at the bottom right of this page. We will be happy to assist you. Our team will be in touch with you as soon as possible during our business hours; Monday through Friday 9am - 5pm PST

  • I am having trouble updating my billing and credit card information

    We apologize for any inconvenience. If you have logged into your account to update your information but the changes will not save, please reach out to concierge@vintnersdaughter.com or through live chat at the bottom right of this page. Our team will be in touch with you as soon as possible during our business hours; Monday through Friday 9am - 5pm PST

  • I would like to update my shipping or billing address.

    You can manage all your subscriptions and account information by logging into your account on our website. Please visit our homepage and click Log In in the top right corner. You may still need to take an additional step to create your individual account if you have not yet had the opportunity to do so.

    You may also reach out to us at concierge@vintnersdaughter.com or through live chat on the bottom right of this page. We will be happy to assist you. Our team will be in touch with you as soon as possible during our business hours; Monday through Friday 9am - 5pm PST

  • How do I know when my subscription is about to ship? Can I still make changes?

    Yes. You will receive a confirmation email from us three days before your order ships. You can manage all your subscriptions and account information by logging into your account on our website. You can change your shipment date, skip a shipment or update your address. If you would like to add something as a one-time purchase to your next order please reach out to us at concierge@vintnersdaughter.com or through live chat on the bottom right of this page, We will be happy to assist you. 

    Please visit our homepage and click Log In in the top right corner. You may still need to take an additional step to create your individual account if you have not yet had the opportunity to do so.

    You may also reach out to us at concierge@vintnersdaughter.com or through live chat on the bottom right of this page. We will be happy to assist you. Our team will be in touch with you as soon as possible during our business hours; Monday through Friday 9am - 5pm PST

  • How do I pause my subscription?

    You may skip a shipment or push out your order date by logging in to your account. Click subscriptions on the left side of your account page, under My Account, select ‘Make Changes’ next to the subscription order you wish to modify and select the desired date you would like your next order shipped to you. If you have not already created an account, setting one up only takes a few minutes and can be done here

    You can also reach out to us at concierge@vintnersdaughter.com or through live chat at the bottom right of this page. We will be happy to assist you. Our team will be in touch with you as soon as possible during our business hours; Monday through Friday 9am - 5pm PST. Thank you for your patience and for being a member of our community.

  • What about the samples I was receiving?

    We know our subscribers love samples, and want to ensure you receive the right samples at the right time. A sample of a complementary product will always be included with every order. Additional samples to share or for travel can now be requested anytime through your subscriber concierge.

  • When will I receive my complimentary 6th product?

    Your complimentary bottle will automatically arrive at your usual order frequency.

  • How do I know what order frequency is right for me?

    Our 50ml bottle of Active Treatment Essence™ will last 10-14 weeks with AM/PM application and our 30ml bottle of Active Botanical Serum™ will also last 10-14 weeks with AM/PM application.

  • Can I skip a subscription order?

    Yes, you can manage your subscription and make changes to your delivery dates or skip a delivery by logging in to your account. Click subscriptions on the left side of your account page, under My Account, then select ‘Make Changes’ next to the subscription order you wish to modify and click 'Skip this shipment'. If you have not already created an account, setting one up only takes a few minutes and can be done here. Thank you for being a member of our subscriber community. 

    You can also reach out to us at concierge@vintnersdaughter.com or through live chat at the bottom right of this page. We will be happy to assist you. Our team will be in touch with you as soon as possible during our business hours; Monday through Friday 9am - 5pm PST.

    Only completed orders however count towards the complimentary 6th bottle.

  • Will my card be automatically charged with each subscription order?

    You will be notified via email 3 days before your next subscription order is processed and shipped.

  • Which product will I receive as a complimentary gift?

    The complimentary 6th bottle will be the same product that you are subscribed to. If you are subscribed to both products or to our Signature Set, your gift will include both products.

  • How do I go about getting extra samples for myself?

    Samples to share, or for travel, can be requested anytime by contacting your subscriber concierge.

  • CRYPTOCURRENCY

  • We now accept payment via cryptocurrency.

    Vintners’ Daughter is delighted to announce that we now accept the following cryptocurrencies: Ethereum, USD Coin, USDC, Litecoin, Dai and Dogecoin. We gladly welcome this new-age consumer by allowing those that prefer this form of payment to use it on our website. We are not mining our own cryptocurrency and/or creating our own blockchain. As the landscape evolves, we will do our best to follow the cryptocurrency industry and promote the use of reusable energy within the industry. We can and will change which cryptocurrencies we decide to accept at any time as new information becomes available. For those of you who prefer more traditional payment methods, you may continue to pay with all major credits cards and major payment options, such as Apple Pay, Google Pay, PayPal and ShopPay.

  • Can I receive a refund if I pay with cryptocurrency?

    All orders paid using cryptocurrency are final sale.