Privacy Policy

 

We take user privacy seriously and want you to be informed. This Privacy Policy, which is incorporated into our Terms of Service, outlines the privacy practices of Vintner’s Daughter, LLC (“Vintner’s Daughter,” “us,” “we,” or “our) in connection with your (“you” or “your”) access to or use of our website vintnersdaughter.com (the “website” or “site”), products, and services (collectively, the “Service”). By accessing our Service, you acknowledge that you have read, understood, and agree to be bound by our Terms, including this Privacy Policy.   

 

What Does This Privacy Policy Cover?

 

This Privacy Policy outlines how we collect, use, and disclose information of users of the Service. Please also see our separate Terms of Service, which incorporate by reference this Privacy Policy and which include definitions applicable to this Privacy Policy.

 

Unless otherwise expressly stated, this Privacy Policy does not apply to any third-party practices, websites, or services, whether or not referenced in our Service. Each third party will have its own privacy practices and policies, which you should review before using.

 

Collecting & Using Personal Information

 

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “personal information”. Generally, we collect personal information about you, such as your name and address, and details about your transaction when you create an account, make a purchase, or contact us through the site. Like many companies, we also collect internet and device information, such as from cookies and other automated technologies, when you browse our site. These technologies are discussed in more detail below. We may also collect additional information if you contact us for customer support. Like other sites, we may also passively collect information using various technologies (which cannot presently be used to specifically identify you) such as your site preferences, age, gender, language, location, and income. We collect your personal information from third parties, such as social media sites and data co-ops. From time to time, we may ask you to participate in optional surveys where we may collect personal information about you including your age, gender, average income level, and location.

 

We collect all of this information for our business purposes, namely, to provide and improve our products and services, such as our website. Some of these business purposes are for compliance with applicable laws, such as responding to legal requests, enforcing this Privacy Policy and our rights, and protecting others and our Service. We may also use information for short-term, transient use for an interaction with you and to personalize your experience and communications. We use information for security purposes and to protect against harmful activity. Further, we may use information for debugging for functionality, auditing interactions, and internal research. Moreover, we may use information as otherwise instructed by you and with your consent.

 

In addition, we collect information for commercial purposes, meaning to market our goods and services. For example, we collect device and other data to better target advertisements and other content in an effort to create a more personally relevant experience.

 

We use information for the same reasons that we collect it. For example, we use information for business purposes, such as running our website and sending you products that you order, as well as commercial purposes, such as advertising to you after you leave our site. We also use information for the reasons that we disclose it, as further outlined below.

 

See the list below for more information about what personal information we collect and why.

 

Device information

• Examples of personal information collected: version of web browser, IP address, time zone, geolocation, cookie information, what sites or products you view, search terms, and how you interact with the site.
• Purpose of collection: for business purposes, such as to load the site accurately for you, and to perform analytics on site usage to optimize our site. We may also use device data to market offerings of interest to you. Further, we may use geolocation data to provide increased functionality and show relevant offers to you.
• Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
• Disclosed to: shared with our processor Shopify, PayPal, Recharge Subscriptions, QuadPay, ShipStation, Unleashed, Intelligems, Microsoft Clarify, Amazon Pay, Apple Pay, Klaviyo, data co-ops and other third-party data aggregators. To see a full exhaustive list, please view the cookie list in the Cookie Section below.

Order information

• Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: for business purposes, such as to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: we collect this information when you provide it, such as when you place an order on our website or create an account.
• Disclosed to: shared with our processor Shopify, Google Analytics, PayPal, Recharge Subscriptions, QuadPay, ShipStation, Unleashed, Amazon Pay, Apple Pay, Klaviyo. To see a full exhaustive list, please view the cookie list in the Cookie section below.

Commercial Data

• Examples of personal information collected: transactions such as the products or services purchased or considered, or purchasing tendencies. Inferences, such as creating a profile relating to consumer preferences and trends.
• Purpose of collection: we collect and use this data for all business purposes, such as providing and improving our products and services, responding to communications, and for security and auditing purposes, we may also use inference information to market offerings to you.
• Source of collection: we collect this information when you provide it, such as when you place an order on our website, we may also collect information from third parties to help with responding to your requests, processing transactions, and improving offers.

Customer support information

• Examples of personal information collected: name, billing address, shipping address, email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosed to: Gorgias . To see a full exhaustive list, please view the cookie list in the Cookie section below.

Other Personalized Data

·      Examples of personal information collected: employment such as professional or employment history; education such as educational history; other information, such as communications to us or responses to surveys or promotional offers.

·      Purpose of collection: we collect and use data for business purposes, such as reviewing job applications and providing and improving the Service. The Service does not intend to collect any other personal data not outlined to you.

·      Source of collection: we may collect this information if you provide it, such as if you apply for a job, send us a message, or participate in a survey or offer.

Other Non-Personalized Data

·      Examples of information collected: public information, aggregate information, de-identified data, pseudonymized data.

·      Purpose of collection: we may collect and use this data for any business or commercial purposes. The information will either be public data or not identify individual users.

·      Source of collection: we may collect this information at any time, from public, third party, and other sources. For example, we may repost a public review that you posted about us or use aggregate data for our analytics.

 

Sharing Personal Information

 

As part of our business, we disclose information as follows and for the outlined purposes, which include business purposes to provide and improve the Service and comply with legal and contractual obligations, as well as commercial purposes, such as to market our business.

 

• Service Providers and Contractors. We share information with service providers that allow us to provide and improve the Service. For example, we use Shopify to power our online store. Additional services may include: operating the website, hosting the website, providing the products and services you request, authorization and processing of your payments, product fulfillment, fraud protection and credit risk reduction, serving certain advertisements to you, marketing and promotional material distribution (including direct mail marketing), promotions fulfillment and website evaluation and heatmapping. Service providers only use your information for a contracted business purpose. Such disclosure is for our business purposes, in particular to provide you with the Service. We may likewise share information with “contractors” that are not service providers but to whom we disclose information for a business purpose. Such disclosure is for the business purpose of providing you with products and services that you have requested or considered.

 

• Company Parties; Merger or Sale. We may share information with affiliated companies that are related to us under a common ownership where they comply with this Privacy Policy. Such disclosure is for our business purposes, including to provide and improve our offers. Further, we may share information as part of a sale, merger, acquisition, or other change in control or entity status, either in whole or in part. We reserve the right to transfer or assign your information as part of any such transaction or investigation.

 

• Legal Process and Protection. We may share your personal information as necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We may disclose information when we believe it is necessary to investigate, prevent, or respond to illegal, fraudulent, or injurious actions or security incidents that may cause harm to us, the Service, or others. We may also disclose information in good faith where necessary to investigate or enforce a violation of this Privacy Policy, our Terms, or any legal rights.

 

• Cookies/Device Data. For more information about our use of cookies and other technologies, see below. Such disclosure is for our business purposes, in particular to provide you with the Service, as well as commercial purposes, such as to market to consumers that may be interested in our Service or related offers. Vintner’s Daughter may also contract with third-party advertising companies to serve ads on our behalf. These companies may use cookies or other measures to collect non-identifier information.

 

• Third Parties. We may disclose information to third parties that could choose to provide unrelated goods or services or for cross-context advertising purposes. Examples include using customer email addresses to allow cross-context advertising for services related to our Service that may be of interest to you. Such disclosure facilitates our Service as well as marketing/commercial purposes.

 

• Consent. We may disclose information as requested or consented to by you. Such disclosure may be for any business or commercial purpose as described to you.

 

How Do We Use Cookies, Pixels and Similar Technologies?

 

We may use cookies, pixels, gifs, web beacons, log files, and/or similar technologies to automatically collect certain information when you use the Service or interact with our digital media content, such as when you visit our site. This allows us to track individual users, determine when content is accessed, and customize user experiences. For example, unless you have opted out of cookies or changed your cookie settings in your internet browser, your browser automatically sends us certain device, browser, internet connection, and general geolocation information and certain internet activity information. For instance, we may collect your mobile device identifier or MAC address, ISP carrier information, date and time you access the Service, the pages you visit, and whether you click on ads. You can change your cookie settings in your internet browser and use settings on your device to manage your privacy controls. You can also change your cookie settings for the site here. For more information and ways to opt out, see https://www.allaboutcookies.org/, and learn how to disable these tools by opting-out of third-party cookies and mobile device ID practices. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

 

As part of our practices, we may use third-party advertising companies to display ads tailored to your individual interests based on your online activity and to provide ad-related services such as analytics and market research. Third parties, in turn, may use a cookie, web beacon, or other similar technology to collect information. To opt-out of cross-device linking, visit www.aboutads.info/choices or perform a global opt-out on each browser and device.

 

In particular, we may use Google cookies and tools, such as Google Analytics and in certain cases Google Maps, for analytics and advertising and to improve the user experience, and your information may be shared with Google; for more information, visit the Google Cookie Policy, Google Analytics Opt-Out Browser Add-On, or Ads Settings.

 

We may use tools and cookies by Rakuten Advertising, which may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about visit the Rakuten Advertising Privacy Policy or Rakuten Advertising Rights Request Form.

 

We may also use the Meta Pixel and Meta cookies for the purposes stated above, and your information from the Meta Pixel and cookies may be shared with Meta. In particular, the Meta Pixel is a tracking tool that enables us to measure and optimize the effectiveness of our advertising campaigns and understand the actions taken by users on our website. The Meta Pixel collects data such as your IP address, browser information, device information, and other technical details, and this information is shared with Meta and our Company. For more information visit the Meta/Facebook Cookie Policy.

 

Please note that there are different types of cookies and related technologies, which may be placed by us or third parties. In particular we may use the following cookies for our business purposes, for advertising to those that visit the Service, and commercial purposes for marketing to others.

 

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

 

Cookie Subgroup	Cookies	Cookie Used
vintnersdaughter.com	checkout ,OptanonConsent, cart_ts, _shopify_d, checkout_token, cart_sig, _hjSessionUser_2314994, _secure_session_id, cart_ver, _checkout_queue_checkout_token, cart, secure_customer_sig, shopify_pay_redirect, _orig_referrer, cart_currency, OptanonAlertBoxClosed, cookietest	First Party

 

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor the performance of our site.

 

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

 

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

 

Cookie Subgroup	Cookies	Cookie Used
vintnersdaughter.com	_y , _ga , _hjAbsoluteSessionInProgress , _vwo_uuid , _shopify_sa_p , _s , _landing_page , _vis_opt_exp_n_combi , _vwo_sn , _gid , _vwo_uuid_v2 , _gat , _gclxxxx , _hjIncludedInSessionSample , _hjSession_xxxxxx , _vwo_ds , _ga_xxxxxxxxxx , _shopify_s , _shopify_y , wsg_referrer , _ga_xxxxxxx , _hjSessionUser_xxxxxx , _hjFirstSeen , _shopify_sa_t , _hjIncludedInSessionSample_2314994 , _vis_opt_s , _vis_opt_test_cookie , _hjIncludedInPageviewSample , _vwo_referrer , __kla_id , ajs_user_id , _uetsid , _clsk , rmStore , _fbp , __zlcstore , _clck	First Party
widget-mediator.zopim.com	AWSALBCORS, AWSALB	Third Party
quadpay.com	__cf_bm	Third Party
nr-data.net	JSESSIONID	Third Party
www.improvedcontactform.com	wsg_pages, wsg_referrer, PHPSESSID	Third Party
script.hotjar.com	_hjIncludedInPageviewSample, _hjIncludedInSessionSample	Third Party
cdn.shopify.com	wsg_referrer, wsg_pages	Third Party
myshopify.com	_s, _shopify_y, _shopify_s	Third Party
shopify.com	_shopify_s, _shopify_y	Third Party
www.pinterest.ie	_auth, _pinterest_sess, csrftoken, _routing_id, _pinterest_referrer	Third Party
ct.pinterest.com	_pinterest_ct_ua	Third Party
bing.com	MUID	Third Party
static-tracking.klaviyo.com	__kla_id	Third Party
doubleclick.net	IDE, test_cookie	Third Party
c.clarity.ms	SM, ANONCHK	Third Party
clarity.ms	MUID	Third Party
static.klaviyo.com	__kla_id	Third Party
www.pinterest.com	_routing_id	Third Party
linksynergy.com	rmuid, icts	Third Party
c.bing.com	SRM_B	Third Party
www.facebook.com		Third Party
pinterest.com	ar_debug	Third Party

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

 

As discussed above, you can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions above.

 

Do We Sell or Share Information?

 

We only sell or share data as outlined in this Privacy Policy. Vintner’s Daughter does not sell its email lists or other data about its customers to third-parties. However, Vintner’s Daughter participates in targeted ads, also called interest-based or online behavioral advertising, which may include cross-context behavioral advertising. Under some privacy legislation, this may constitute “selling” or “sharing” of personal information, such as for business purposes (e.g., providing our Service) and commercial purposes (e.g., other marketing). To opt out of these practices, contact us as outlined below and see our Do Not Sell or Share My Personal Information link. 

 

Protection and Transfer of Information

 

Consistent with others in our industry, we take efforts to employ technical, administrative, and physical security measures for personal information, taking into account reasonable security procedures and accessible technology. However, no system can be completely secure; and we cannot promise, and you should not expect, that your personal information will always remain secure. Your provision of personal information is at your own risk. The safety and security of your information also depends on you. Take steps to safeguard your passwords and other data and notify us as soon as possible if you believe your account security has been breached.

 

If you are visiting the Service from a location outside of the United States, your connection will be through and to servers located in the United States, and all information you provide will be processed and securely maintained in our web servers and internal systems located within the United States. By using the Service, you authorize and specifically consent to the transfer of personal data to the United States and its storage and use as specified in this Privacy Policy.

 

Retention

 

We retain personal information for the length of time necessary to fulfill the purposes outlined in this Privacy Policy, unless a different retention period is requested by you or required or permitted by law. For example, we will retain your personal information for as long as it is needed to provide you with the Service or fulfill a legal or contractual obligation. We may also aggregate, deidentify, or anonymize personal information as applicable for use in analytics, such as to analyze trends over periods of time without specifically identifying you.

 

We use the following criteria to determine how long we retain personal information: (a) our relationship with you, such as if there is an open contract or account or a pending transaction or request; (b) legal obligations to retain personal information for certain purposes, such as to maintain transaction records; and (c) other obligations or considerations relating to the retention of data, such as contract requirements, litigation holds, investigations, or statutes of limitation.

 

Your Privacy Rights

 

We value consumer privacy rights and strive to provide flexibility with how your personal data is used and shared. If you want to make a privacy request or have any questions, please contact us via email at customercare@vintnersdaughter.com with your name and email address or other identifier used in connection with our Service so that we can verify your request. If an authorized agent is making a request on your behalf, the agent should provide its name and contact information, such as an email address, in addition to your information. There may be situations where we cannot grant your request; for example, if you make a request and we cannot verify your identity, or if you request deletion of data that we have a legal obligation to keep. Where we deny your request in whole or in part, we will take steps to inform you of the denial and provide an explanation of our actions and the reasons for the denial.

 

Applicable privacy laws have different requirements and depend on various factors, such as where you live and how much revenue or data is at issue. Generally, we adhere to the following set of privacy rights to the extent applicable and subject to any limitations authorized by law.

 

• Access. You can access and obtain your data and ask us for certain information, including: the categories of personal information collected and used; the categories of the sources of data; the business or commercial purposes for collecting, selling, or sharing data; the categories of third parties to whom data is disclosed; and the specific pieces of personal information collected. You also have a similar right to data portability (the ability to export, back up, and transfer data).

 

• Amend. You can amend, correct, or rectify your data if it is inaccurate.

 

• Delete. You can have your data deleted subject to certain legal limitations.

 

• Limit. You can limit the processing of your data, in particular any sensitive data, and limit use of any automated decision making. We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include: (1) temporary denylist of IP addresses associated with repeated failed transactions (this denylist persists for a small number of hours); and (2) temporary denylist of credit cards associated with denylisted IP addresses (this denylist persists for a small number of days). We will also respond to recognized global opt-out preference signals where we can verify the request. For more information, see below.

 

• Opt-Out. You have the right to opt-out of certain data practices. For example, you can unsubscribe from marketing communications by following the opt-out instructions in each message or by contacting us as outlined in this Privacy Policy (please note that we may still send non-marketing messages, and that consent to receiving marketing communications is not mandatory to use the Service). You may also opt out of the “sale” or “sharing” or your personal information to the extent applicable. Please see our Do Not Sell or Share My Personal Information link. You may opt out of the use of automated decision-making technology, if applicable. We will also respond to recognized global opt-out preference signals where we can verify the request. For more information, see below.

 

• Complaints. You have the right to make certain complaints, including for privacy concerns. We value your feedback and seek the opportunity to work with you on any issues. You have the right to no discrimination for asserting your privacy rights.

 

• Specific State Laws. Several states have enacted privacy laws that may apply to you, depending on the circumstances. For example, the California Consumer Privacy Act (“CCPA”), updated by the California Privacy Rights Act (“CPRA”), governs certain California-related conduct. Under California’s “Shine the Light” law, California residents may also request certain information regarding Company sharing personal information with third parties for their direct marketing purposes. Further, if you are a California resident under the age of 18, California Business & Professions Code Section 22581 permits you to request and obtain removal of content you have publicly posted. Please note that such a request does not ensure complete or comprehensive removal of public content.

 

• European Laws. Generally, residents of the European Economic Area (“EEA”) have the right to access your own information that we hold; to ask that your information be corrected, updated, or erased; and the right to object to, or request that we restrict, certain processing of your information. Our legal basis for collecting and using your personal data is your consent, the fulfillment of our obligations pursuant to the contract created between you and Vintner’s Daughter, or where the collection and use is in our legitimate interests and does not violate your data protection interests or fundamental rights. You may withdraw your consent to our collection and use of your personal data. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your information used in reliance on lawful processing grounds other than consent.

 

• Other Laws. If certain other privacy laws apply to you that provide you with additional rights, please contact us to make a request, as we strive to comply with all privacy rights.

 

Minors

 

The site is not intended for individuals under the age of 13. We do not knowingly collect personal information about children under the age of 13. If we obtain actual knowledge that we have collected such information, we will delete if from our database. If you are the parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request deletion. We have no such information to use or to disclose to third parties or to otherwise report, including under the Children’s Online Privacy Protection Act (“COPPA”). We do not have actual knowledge of selling or sharing the personal information of consumers under the age of 16.

 

Sensitive Information

 

We do not generally collect, use, or disclose “sensitive” personal information, nor do we use sensitive information for purposes other than those specified in the CPRA, which provides for the following uses without additional disclosures where the information is reasonably necessary and proportionate to the use: (a) to perform certain services, such as verifying information or for analytics; (b) to verify or maintain the quality or safety of our Service; (c) to perform services or provide goods reasonably expected; (d) for short-term use where there is no disclosure or profiling; and (e) to resist malicious, fraudulent, or illegal actions or to ensure physical safety.

 

Financial Incentives for Your Data

 

We may offer incentives related to the collection, retention, or sharing of information that may be deemed a “financial incentive” or “price or service difference.” For example, we may provide you with a coupon code in exchange for your email address and agreement to be added to our email list. If you opt in to such an offering pursuant to the terms described at the time of signup, we may collect information such as name and email address, commercial information and preferences, internet or other network activity, and device information. Any difference in price or rate, such as a discount, will be reasonably related to the value of the data. If you want to withdraw from the offering, follow the unsubscribe options in the communication at issue or email us at  customercare@vintnersdaughter.com.

 

Do Not Track or GPC

 

Our Service does not currently respond to DNT, short for Do Not Track, requests. DNT is a feature that, when enabled, sends a signal to websites to request that your browsing not be tracked.

 

“GPC” is short for Global Privacy Control settings in your browser or extension. We recognize GPC signals. This means that if your browser has GPC enabled, our site will automatically recognize your GPC signal and opt you out of the sale of your personal information, if any. For more information about GPC, please click here: https://globalprivacycontrol.org/.  

 

Changes

 

We will update this Privacy Policy when our privacy practices change or as otherwise required or permitted by law. Each time you use the Service, the current version of this Privacy Policy will apply. Unless we receive your express consent, any revised Privacy Policy will apply only to information collected after the effective date of the revised Privacy Policy.

 

Unsubscribe and Contact

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, we can be reached at:

 

Vintner’s Daughter, LLC

38 Keyes Avenue, Suite 210

(For USPS: Box #23)

San Francisco, CA 94129

United States

customercare@vintnersdaughter.com

 

You may choose to stop receiving our marketing emails by following the unsubscribe instructions included in these emails or contacting us at the address or email address set forth above. Should you no longer wish to receive our direct mailers or other mail from us, contact us at customercare@vintnersdaughter.com with your full name and mailing address, and ask to be removed from future direct mailings. It may take up to 6-12 weeks to process this request. If you change your mind, you can start receiving mailed promotional communications from us again by contacting us at customercare@vintnersdaughter.com. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: customercare@vintnersdaughter.com.

 

Last Updated: June 20, 2024